What you will be able to do
- Spot the gap between what a person says and what their body shows, and your own first.
- Read several signals together, in their context, without giving in to received ideas.
- Turn an impression into information with a question.
- Set your gaze, your voice, your posture, your gestures and distance.
- Apply these reference points on the phone and on video.
Who it is for
For anyone who wants to read better what others convey without words, and align their own manner with what they say. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows the viewings of an estate agency whose buyers never call back, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “At the Hirondelle agency”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The silhouette”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “Sound off”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.