What you will be able to do
- Spot the problems that everyone sees and nobody deals with.
- Tell apart what is down to you, to your team or to someone else.
- Start with the smallest useful step, and choose between acting then informing, or asking first.
- Bring your colleagues along without authority, and answer for the outcome of your initiatives.
- Persist in the face of indifference, and recognise an unwelcome initiative.
Who it is for
For anyone who sees what could be improved around them and wants to act, within the limits of their role or by stretching them. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows everyday life at a neighbourhood supermarket, seen from the checkout, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “The Capucines supermarket”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The dominoes”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “The first domino”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.