What you will be able to do
- Say precisely what your team can expect of you, and keep your word.
- Propose and bring to life shared rules, written together.
- Ask for, offer and accept help, without leaving a gap in your own work.
- Contribute to a fair sharing of the workload, and talk face to face to a colleague who seems to do less.
- Welcome a newcomer, and keep an eye on the whole team.
Who it is for
For anyone who works in a stable team, with its rotas, its absences and its new recruits. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows a winter in a team of care assistants at a care home, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “The Résidence Les Glycines”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The eight”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “The rower's three looks”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.