What you will be able to do
- Frame a problem as a measurable gap.
- Gather the facts before looking for causes.
- List all the possible causes, then trace them back to the root.
- Open up several options, and choose against explicit criteria.
- Test a solution on a small scale, then anchor it for the long term.
Who it is for
For anyone who faces problems that keep coming back: delays, mistakes, unhappy customers, figures going off track. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows a local produce box cooperative whose complaints are soaring, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “Les Paniers de la Vallée”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The problem tree”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “The ladder of whys”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.