What you will be able to do
- Understand what resilience is, and what it isn't.
- Get through the shock of a setback instead of denying it.
- Explain a failure in a way that lets you bounce back.
- Draw on your anchors, find meaning again and rebuild confidence through small wins.
- Turn a failure into learning, and strengthen your resilience before the next ordeal.
Who it is for
For anyone who is going through or has been through a setback: a failed project, a reorganisation, public criticism, a lost client. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows a product recall three weeks after launch, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “After the Alpha recall”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The climb back”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “The three questions of the fall”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.