What you will be able to do
- Recognise the signs of eyes on the wheel, in yourself and around you.
- Measure a situation on several timescales, and borrow an outside view.
- Tell felt urgency from real importance.
- Walk around the points of view, then choose your response in three altitudes.
- Step back at regular intervals, and learn the lessons of an experience without looking for someone to blame.
Who it is for
For anyone who is pushed to answer quickly and deal with whatever is loudest, in the middle of emergencies. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows the emergencies of a food aid charity, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “La Tablée”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The hot-air balloon”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “The three altitudes”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.