What you will be able to do
- Suspend your first judgement long enough to understand, and spot the labels that judge for you.
- Outwit confirmation bias, by also looking for what could prove you wrong.
- State the other person's idea in its best version before discussing it.
- Admit a mistake and change your mind without losing face.
- Welcome differences of generation and background, and keep an open mind without accepting everything.
Who it is for
For anyone who comes across ideas, people and ways of doing things that differ from their own. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows a public service centre whose reception has to be redesigned, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “The Maison de la Charmille”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The window that opens”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “The shutter in three notches”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.