Motivating others

What you will be able to do

• Recognise what reward and sanction obtain, and what they put out.
• Spot which of the three needs is missing, autonomy, competence or belonging.
• Give meaning to a task, and set achievable goals whose progress can be seen.
• Recognise an effort precisely, and hand over control to help people grow.
• Adapt your levers to each person's drivers, and feed trust through example.

Who it is for

For anyone who needs other people's commitment: a team to keep going over time, a colleague losing heart, volunteers running out of steam. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows eight weeks to re-energise a young team in a fast-food restaurant, but the exercises and the exam put you in many other situations.

How the module unfolds

1. 1IntroductionWhat the skill covers, and what the module will teach you to do.
2. 2A running story, “Eight weeks at Comète”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
3. 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
4. 4The game, “The team's fire”Each step you complete moves the game forward, right to the last one.
5. 5The signature exercise, “Reviving the ember”The module's method, to apply to your own situations.
6. 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
7. 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.