Collaboration

What you will be able to do

• Formulate a goal everyone shares, above each team's own objectives.
• Read tension between teams as a handover problem, rather than a people problem.
• Map what each side brings, what it needs, and what isn't flowing.
• Keep sensitive information flowing and clarify roles at the boundary between two teams.
• Build the trust that lets people admit a mistake, and take the first step without authority.

Who it is for

For anyone who works with other departments or other trades towards a shared goal. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows the reopening of a restaurant where the kitchen and front of house blame each other, but the exercises and the exam put you in many other situations.

How the module unfolds

1. 1IntroductionWhat the skill covers, and what the module will teach you to do.
2. 2A running story, “The Vermeil restaurant”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
3. 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
4. 4The game, “The bridge”Each step you complete moves the game forward, right to the last one.
5. 5The signature exercise, “The contribution map”The module's method, to apply to your own situations.
6. 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
7. 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.