What you will be able to do
- Say your message in one sentence before speaking or writing.
- Put the essentials first, and say only one thing at a time.
- Choose concrete words and an example that makes people see.
- Put yourself at the level of the person you're talking to, without talking down to them.
- Give instructions that can be carried out, and check understanding without asking “is that clear?”.
Who it is for
For anyone who has to explain something, pass on an instruction or run a meeting, and wants to be understood first time. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows a week at a driving school, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “The Peupliers Driving School”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The signposted road”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “The message in three signs”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.