Terms and conditions of sale

Version of 12 November 2026.

Preamble

These terms and conditions of sale govern purchases made on the Off the Syllabus website, offered in French under the name Hors Programme, available at offthesyllabus.com. The site sells online courses on human and interpersonal skills, in the form of digital content.

The customer accepts them by ticking the box provided before each order. They can be consulted at any time from the footer of every page of the site, and can be saved or printed.

Article 1. Purpose and scope

These terms define the rights and obligations of the seller and the customer when buying access to the online courses offered on the site.

They apply to consumer customers, meaning individuals buying for personal use. Sales to businesses and organisations are covered by a separate contract.

Article 2. Identity of the seller

The site is operated by Jeremy SEGALA, a sole trader established in Malta, trading under the name Hors Programme.

Email bonjour@offthesyllabus.com.

The seller replies to any written request within 5 working days.

Article 3. Characteristics of the courses

Each course, called a module, is an online path made up of lessons, role plays, corrected exercises and a final assessment. Its presentation page describes its content, objectives and number of lessons before purchase.

Each module passed gives access to a downloadable summary document in PDF format, called The Method. It becomes available when the customer gets at least 80% of the answers right in the module's final assessment.

Access requires an internet connection, a personal account and an up-to-date version of a common browser, such as Chrome, Firefox, Safari or Edge, with JavaScript enabled. Reading The Method requires a PDF reader. Modules work on computers, tablets and phones.

Article 4. Offers and prices

The site offers three ways to buy access, all paid in a single payment, with no subscription and no renewal.

All modules are offered at the same price. The loyalty price applies automatically once the account holds seven modules, whether bought individually, with the pack, or both. It does not apply to purchases already paid.

Prices are shown in euros and are the total amount to pay. The seller falls under the VAT exemption scheme for small enterprises provided by Maltese law, so no VAT is charged. Should this change, the prices shown would remain final prices, all taxes included.

No delivery costs apply. The customer's bank may charge currency conversion fees, which remain the customer's responsibility.

The seller may change its prices at any time. The price charged is the one shown at the time of the order.

Article 5. Ordering

To order, the customer creates a personal account and confirms their email address. When doing so, they declare that they are of legal age or have the consent of their legal guardian.

They then choose a module or the pack. A summary page shows the product and its total price. There, the customer ticks the box accepting these terms and, for a module, the box by which they ask for immediate access to the content and acknowledge losing their right of withdrawal once the module is opened. They confirm by clicking the “Order with obligation to pay” button, then pay on Stripe's secure payment page. Until payment, they can go back and correct their choice.

The contract is concluded when payment is confirmed. The seller then sends the customer, by email, an order confirmation stating the product, the price, the date, the version of these terms that applies and, for a module, confirmation of their consent and of their acknowledgement that they lose the right of withdrawal. The payment receipt is sent separately by Stripe.

The seller keeps a record of each order. For an order of 120 euros or more, this record is kept for ten years, and the customer can access it on request.

The seller may refuse an order in the event of a previous dispute with the customer, suspected fraud, or where the law prohibits selling in the customer's country.

Article 6. Payment

Payment is made in full when ordering, by bank card or any other method offered on the payment page. It is processed by the payment provider Stripe. The seller never has access to the customer's full card details.

Access opens as soon as payment is confirmed. In the event of an abusive chargeback or payment dispute with the bank, the seller may suspend access to the modules concerned until the matter is resolved.

Article 7. How the pack and the loyalty price work

Buying the pack credits the customer's account with seven access rights. The customer uses them freely, choosing any modules across the whole library, immediately or later, for as long as the platform is in operation.

An access right once used is permanently attached to the chosen module. It cannot be exchanged for another module or converted into money. Unused rights cannot be transferred or assigned. They are refunded only in the cases set out in articles 9, 11 and 14 and by law.

The loyalty price is a personal benefit attached to the account. It cannot be transferred or combined with another discount, unless stated otherwise.

Article 8. Access to the courses and duration

A purchase does not transfer any ownership of the modules. It grants the customer a personal, non-exclusive and non-transferable right of access, for private use.

This right of access is supplied continuously, with no time limit, for as long as the platform is in operation. During this period, the customer may take and retake their modules as often as they wish. Their progress is saved to their account and follows them from one device to another.

Once downloaded, The Method remains in the customer's possession for personal use, including after any closure of the platform.

The seller endeavours to ensure continuous service, but may interrupt it briefly for maintenance, notifying customers when the interruption is planned.

Article 9. Right of withdrawal

The consumer customer has fourteen days from the conclusion of the contract to withdraw, without giving any reason and without bearing any costs other than those provided by law.

The courses are digital content not supplied on a tangible medium. Under European Directive 2011/83/EU, its Maltese transposition and, for customers residing in France, article L. 221-28 of the French Consumer Code, the customer loses the right of withdrawal once performance of the contract begins, provided they gave their prior express consent to this, acknowledged that they would thereby lose this right, and the seller confirmed this consent to them on a durable medium.

For a module bought individually or at the loyalty price, the customer gives this consent by ticking the box on the summary page, and the seller confirms it in the order confirmation email. Performance begins when the customer opens the module for the first time. As long as they have not opened it, they can withdraw within the fourteen-day period.

For the pack, the customer can withdraw within fourteen days as long as they have not unlocked any module with it. On the first unlock, they are asked to consent to immediate access and to acknowledge losing their right of withdrawal on the pack. The pack is then started and can no longer be withdrawn from.

To withdraw, the customer uses the “Withdraw from contract here” function, available from their personal space and from the footer of every page of the site throughout the withdrawal period. It can also be used without being signed in: the customer then enters their name, the order reference and the email address used for the purchase. It asks for their name, the order concerned and the email address where they wish to receive confirmation, then has them confirm their decision with the “Confirm withdrawal” button. The seller immediately sends an acknowledgement by email, stating the content of their declaration and the date and time it was sent. The customer may also send the seller an unequivocal statement, by email or using the form in the appendix.

The seller refunds all sums paid no later than fourteen days after being informed of the withdrawal, using the same means of payment as for the purchase, at no cost to the customer. The corresponding access is removed.

Article 10. Legal guarantee of conformity

The seller must supply courses that conform to the contract and to their description, under the conditions laid down by European Directive 2019/770 on the supply of digital content, its Maltese transposition and, for customers residing in France, articles L. 224-25-1 and following of the French Consumer Code.

As the courses are supplied continuously, the seller is liable for any lack of conformity that appears throughout the period of access. It is for the seller to prove that the content conformed during this period. For customers residing in France, the claim is time-barred five years from the day the customer becomes aware of the defect.

If a module does not work properly or does not match its description, the customer reports it to the seller. The seller brings it into conformity free of charge, within a reasonable time and without significant inconvenience to the customer. Failing this, or where the defect is serious enough to justify it, the customer may obtain a proportionate price reduction or termination of the contract for the module concerned, with a refund within fourteen days.

The seller is not liable for a defect resulting from the incompatibility of the customer's equipment with the technical requirements stated in article 3. The customer cooperates to a reasonable extent so that the cause can be established.

Article 11. Changes to and end of the service

The seller may update the content of the modules to improve, correct or refresh them, at no cost to the customer. These updates cannot reduce the skill being trained or the essential content of a purchased module. Should a change affect access to or use of a module negatively in more than a minor way, the seller would inform the customer in advance, and the customer could terminate the contract for that module and obtain the refund provided by law.

If the seller decides to stop operating the platform or to withdraw a purchased module, it informs each customer concerned by email at least one month in advance. During this notice period, the customer can finish their modules and download The Method for each module passed. Unused access rights from a pack are then refunded pro rata, whatever the date the pack was bought.

Article 12. Liability

The courses have an educational purpose. They teach methods and exercises, but each person's progress depends on their practice. The seller therefore does not guarantee any particular professional or personal result.

The courses do not replace medical, psychological, legal or financial support.

No clause of these terms limits the seller's liability for gross negligence or wilful misconduct, nor the rights the law guarantees to consumers.

Article 13. Intellectual property

The modules, texts, exercises, scenarios, visuals, logos and The Method documents are protected by copyright and trademark law. They remain the property of the seller.

The customer may consult them and keep The Method for personal use. They may not reproduce, distribute, share, resell or use them to run a training session, nor feed them into any artificial intelligence tool or system, in whole or in part, without the seller's written consent.

Article 14. Customer account

The account is strictly personal. The customer keeps their login details confidential and does not share their access.

In the event of account sharing, resale of access, copying of content or fraudulent use, the seller may suspend and then close the account, after informing the customer and giving them the opportunity to explain.

The customer may ask for their account to be closed at any time by writing to the address given in article 2. They then lose access to their modules, and are warned of this before the closure takes place. Any unused pack credits are refunded in proportion to the price paid for the pack, within fourteen days of the closure, using the payment method used for the purchase.

Article 15. Learner reviews

Only a customer who bought a module, or received it as a gift, and passed its exam can publish a review of that module. The platform checks both conditions before accepting the review. Each customer publishes one review per module, made of a rating from one to five stars and an optional comment of up to 500 characters. They can edit it at any time from their account. No review is paid for or obtained in exchange for anything. Reviews are published on Off the Syllabus without prior checks and shown from newest to oldest, whatever their rating, with the date they were posted. The average rating and the number of reviews are shown once there are three reviews.

The seller may hide the comment of a review for one of the following three reasons, and no other: abusive language, off-topic content, personal data. The rating is never hidden: it stays visible and counts towards the average, so a review is never set aside because of its assessment. The author is told by email that the comment has been hidden and why. They can contest the decision by writing to the address given in article 2, or rewrite their comment, which will be published once reviewed.

Anyone can report a review they consider contrary to these rules or illegal, through the "Report" link under each review. The seller examines every report. Reviews stay published for as long as their author's account exists. The author can ask for their review to be deleted by writing to the address given in article 2. By publishing a review, the author allows the seller to display it on Off the Syllabus, with their first name and the initial of their last name, for that period.

Article 16. Personal data

The seller processes the customer's personal data in accordance with the General Data Protection Regulation. Purposes, retention periods and the customer's rights are described in the privacy policy.

Article 17. Changes to these terms

The seller may change these terms. The terms that apply to an order are those in force on the day it is placed, whose version is stated in the order confirmation. A later change cannot reduce access rights the customer has already acquired.

Article 18. Force majeure

The seller is not liable for a failure caused by an event of force majeure within the meaning of the law. Its obligations are then suspended for the duration of the event, and the customer is informed.

Article 19. Complaints and dispute resolution

Any complaint should first be sent to the seller at the email address given in article 2. The seller undertakes to seek an amicable solution.

Failing agreement, the consumer customer may contact, free of charge, the Maltese consumer authority, the Malta Competition and Consumer Affairs Authority, which offers conciliation, or the European Consumer Centre of their country of residence for a cross-border dispute.

Article 20. Applicable law and jurisdiction

These terms are governed by Maltese law. This choice does not deprive the consumer customer of the protection afforded by the mandatory provisions of the law of their country of residence.

In the event of a dispute, the consumer customer may bring proceedings before the courts of Malta or those of their place of residence.

Article 21. Languages

These terms are written in French and translated into English. The applicable version is the one in the language in which the customer placed their order.

Appendix. Model withdrawal form