What you will be able to do
- Distinguish what must hold from what can change.
- Pause before responding to something unexpected.
- Look at a situation from another angle.
- Adapt how you do things to each person.
- Prepare plan Bs, and set clear limits.
Who it is for
For anyone who sees their plans change and has to adapt without losing sight of the goal. Whatever your job, at a front desk, in a workshop, at a patient's bedside, behind a screen or on a building site, plans change. The module follows an eventful week at a hotel reception desk.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “The Hôtel des Remparts”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The reed”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “Bending without breaking”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.