Constructive feedback

What you will be able to do

• Distinguish a fact from a judgement, and talk about facts.
• Put feedback into three touches, the fact, the effect, the next step.
• Recognise precisely what works.
• Choose the right moment and place, and make feedback a conversation.
• Receive feedback openly, and give it to someone with more power or status than you.

Who it is for

For anyone who needs to tell a colleague what is working and what can improve in their work, and to hear feedback in turn. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows the mentoring of a newly qualified nurse in a clinic, but the exercises and the exam put you in many other situations.

How the module unfolds

1. 1IntroductionWhat the skill covers, and what the module will teach you to do.
2. 2A running story, “The Aulnes Clinic”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
3. 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
4. 4The game, “Inès's staircase”Each step you complete moves the game forward, right to the last one.
5. 5The signature exercise, “Feedback in three touches”The module's method, to apply to your own situations.
6. 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
7. 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.