What you will be able to do
- Notice where your attention goes, and bring it back to the other person.
- Recognise and reduce the noises that blur your listening.
- Decode the different sides of a message, including tone and silences.
- Ask questions that open up, and rephrase without distorting.
- Choose the right attitude, then close the loop with a playback that commits you.
Who it is for
For anyone who deals with clients, colleagues or a team, whatever their job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows one week at an engineering consultancy, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “A week to listen”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “Your listening setting”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “Decoding in three layers”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.