What you will be able to do
- Name what you don't know, and turn it into precise questions.
- Question what you think you know, through step-by-step explanation.
- Dare not to know, and ask questions that get people talking about concrete things.
- Go and see other people's jobs, and get out of your bubble.
- Connect distant fields, and make your curiosity a contribution to the team.
Who it is for
For anyone who regularly meets the unknown: a new client, a colleague from another department, a tool, a trade they know nothing about. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows three urgent recruitments in unfamiliar trades, at a temporary staffing agency, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “At Ricochet Staffing”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The cabinet of curiosities”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “The visit in four stops”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.