OFFTHE SYLLABUS
Relational intelligence

Social awareness

See what is going on in a group, its moods, its relationships and its unwritten rules, so as to find your rightful place in it.

  • 14 steps
  • At your own pace
  • Computer and phone
  • Certificate of achievement

What you will be able to do

  • Observe a group front stage and backstage, before judging or proposing.
  • Decode the unwritten rules in the gap between what is said and what is done.
  • Spot real influence, alliances and tensions, without being recruited.
  • Read a group's climate, and choose the right moment and place to speak.
  • Find your place in a team, then act within it with judgement, openly.

Who it is for

For anyone who is joining a team or an organisation, or wants to understand better the one they work in. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows a newcomer's arrival in the close-knit team of a DIY store, but the exercises and the exam put you in many other situations.

How the module unfolds

  1. 1IntroductionWhat the skill covers, and what the module will teach you to do.
  2. 2A running story, “Le Grand Établi”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
  3. 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
  4. 4The game, “The invisible threads”Each step you complete moves the game forward, right to the last one.
  5. 5The signature exercise, “The said, the done, the unsaid”The module's method, to apply to your own situations.
  6. 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
  7. 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.