What you will be able to do
- Recognise the passive, aggressive and manipulative attitudes, and choose the assertive one instead.
- Grant yourself simple rights, and grant the other person exactly the same ones.
- Speak with “I” and make a clear request, to the right person.
- Say no without closing the door, and hold your answer without raising your voice.
- Express disagreement at the right moment, and receive criticism without collapsing or counter-attacking.
Who it is for
For anyone who finds it hard to say no, express a need or give their opinion, or who tends instead to impose it. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows eight months as an assistant at an architecture practice, at the point where saying no has become impossible, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “The Mélèze practice”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The fence and its gate”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “The three hinges”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.