What you will be able to do
- Distinguish change, which has a date, from transition, which takes months.
- Name what you are leaving, what you are keeping and what you need to learn.
- Look for the meaning of a transformation at its source, rather than in rumours.
- Quickly learn a new tool or method, and get through the dip in effectiveness that follows.
- Become a go-to person for others, then set up new, effective routines.
Who it is for
For anyone who is seeing their job transformed: new tools, new methods, a new organisation. The method works whatever your job: at a front desk, in a workshop, at a patient's bedside, behind a screen, on a building site or at the head of a team. The module follows a bank branch transformed within a few months, but the exercises and the exam put you in many other situations.
How the module unfolds
- 1IntroductionWhat the skill covers, and what the module will teach you to do.
- 2A running story, “The Park branch”The same working situation stays with you from one step to the next, with a character from the story who plays the role of mentor.
- 3The theory, with everyday examplesIn each lesson, the method set out simply, with examples drawn from working life.
- 4The game, “The tacking sailing boat”Each step you complete moves the game forward, right to the last one.
- 5The signature exercise, “What I leave, what I keep, what I learn”The module's method, to apply to your own situations.
- 6Two role playsTwo conversations to see through to the end, with detailed feedback on your choices.
- 7The examTen random questions about new situations. Eight correct answers unlock The Method and your certificate.